FREQUENTLY ASKED QUESTIONS
What is Genezis?
We are Genezis, an e-shop founded on the idea that faith should be lived to the fullest every day. Our name symbolizes a new beginning and the constant possibility of renewal. Our mission is to inspire you to deepen your relationship with God and to live your faith fully. We offer products that bring encouragement and meaning, designed to be beautiful, high-quality, and functional.
What is your mission?
Our mission is to build a community among Christians and to support "faith in action," turning ordinary opportunities into a testimony. We want to build bridges between people and between faith and everyday life.
What payment methods do you accept?
We accept common payment methods, including major credit/debit cards and other secure online payment options. You can see a full list of available methods when you proceed to checkout.
How can I track my order?
Once your order is shipped, we will send you a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment.
What are your shipping options and delivery times?
We offer various shipping options to meet your needs. The exact prices and estimated delivery times for your location will be calculated and displayed in the shopping cart after you enter your address.
Do you ship internationally?
Yes, we ship to many countries. To check if we deliver to your location, please enter your address at checkout, and the available shipping options will appear.
What is your return policy?
In line with EU regulations, you have 14 days from receiving your order to request a return without giving a reason. To be eligible for a return, your item must be in its original condition: unworn, with all tags attached, and in its original packaging.
How do I start a return?
To begin the return process, please contact our customer service team. You can find the complete procedure outlined in our official Terms and Conditions on our website.
What should I do if my item is damaged or faulty?
If you receive a damaged or faulty item, please contact us immediately. Our customer service team will provide you with instructions and guide you through the process of making a claim.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.